Effective Date: 01 January 2026
Last Updated: 14 February 2026
Zeds is a premium retail showroom dealing in custom-made furnishings, installed products, and branded mattresses. Due to the nature of our products, all sales are subject to the following policy.
All purchases from our showroom imply acceptance of these terms.
1. GENERAL PHILOSOPHY & POLICY
Our policy is designed to be fair to both our customers and our artisans. We encourage careful selection and offer expert consultation to ensure you love your purchase.
Due to the bespoke, custom-made, and hygiene-sensitive nature of many items:
2. ELIGIBILITY SUMMARY TABLE
Product Type | Return for Refund | Exchange/Store Credit | Notes |
|---|---|---|---|
Custom-Made & Made-to-Order Items (Curtains, Blinds, Upholstery, Bespoke Walls, Custom Cushions, Custom Bedcovers, Special Order Items) | ❌ Not Applicable | ❌ Not Applicable | Made uniquely for you. Non-returnable once production begins. Covered under workmanship warranty for defects. |
Ready-Made Products & Accessories (Selected Bedding Sets, Cushions, Towels) | ❌ Not Applicable | ✅ Eligible within 7 days | Must be unused, unwashed, in original packaging with intact tags and invoice. Subject to inspection. |
Fabric (Cut from the bolt) | ❌ Not Applicable | ❌ Not Applicable | Considered a custom cut once measured and cut. Non-returnable. |
Hygiene-Sensitive Products (Mattresses, Pillows, Mattress Protectors, Bed Linen, Towels) | ❌ Not Applicable | ❌ Not Applicable | Strictly non-returnable once opened, used, or delivered for health and hygiene reasons. |
Installed Products (Blinds, Tracks, Flooring) | ❌ Not Applicable | ❌ Not Applicable | Considered final once installation is approved by customer. |
Faulty or Incorrect Delivery | ✅ Full Resolution | ✅ Full Resolution | We cover all costs for our errors or manufacturing defects. |
3.1 CUSTOM-MADE & MADE-TO-MEASURE PRODUCTS
This category includes:
Policy:
…before production commences. This approval process is designed to prevent errors and ensure satisfaction.
Exceptions:
If there is a verified defect in workmanship or an error on our part (e.g., wrong fabric used, incorrect measurements applied by our team), we will rectify the issue at no cost to you.
3.2 READY-MADE PRODUCTS & ACCESSORIES
This category includes select items that are not custom-made, such as:
Exchange Policy (Not Refund):
An exchange (for another product of equal or greater value) may be considered within 7 calendar days of purchase, subject to ALL the following conditions:
Product Condition:
Documentation:
Timing:
Value:
Important:
3.3 HYGIENE-SENSITIVE PRODUCTS
For the health, safety, and hygiene of all our customers, the following products are strictly non-returnable and non-exchangeable once opened, used, or delivered:
Note: This includes pillows selected during our “Pillow Fitting” service. While we encourage you to try different pillow technologies in our showroom, once purchased and taken home, pillows cannot be returned for hygiene reasons.
Exception: If a hygiene-sensitive product has a verified manufacturing defect, it will be handled under the manufacturer’s warranty (see Section 5).
3.4 FABRIC (CUT FROM THE BOLT)
3.5 INSTALLED PRODUCTS
This category includes:
Policy:
In the rare event that you receive a product that is faulty or an incorrect item due to our error, we are committed to making it right.
What constitutes a fault/error:
Resolution Process:
Note: This policy applies only to our errors or manufacturing defects. It does not cover issues arising from:
Mattresses are covered under the respective manufacturer’s warranty. Zeds is an authorized retailer for all mattress brands we carry and acts as a facilitator for warranty claims.
5.1 WARRANTY COVERAGE
Brand | Typical Warranty Period | Coverage |
|---|---|---|
Springfit | 5–10 years (some models up to 25 years) | Manufacturing defects in materials and workmanship |
Magniflex (Italy) | 10 years | Manufacturing defects; 100% Made in Italy certification |
King Koil (USA) | 5–10 years depending on model | Manufacturing defects; ICA-endorsed support systems |
Millbrook (London) | 10 years | Handcrafted construction; natural materials warranty |
Specific warranty period for your mattress will be provided at the time of purchase.
5.2 WHAT IS COVERED
The warranty covers manufacturing defects only, as defined by the manufacturer, including:
5.3 WHAT IS NOT COVERED
The warranty does NOT cover:
Exclusion | Explanation |
|---|---|
Comfort preference | If you find the mattress too firm or too soft after purchase |
Normal wear and tear | Natural softening of foam over time (typically 1-2″ indentation is normal) |
Stains, soiling, or odors | Physical damage from spills, accidents, pets, or smoke |
Moisture damage | Damage from humidity, sweating without protector, or liquid spills |
Improper support | Damage caused by inadequate or incorrect bed frame/foundation |
Folding damage | Bending or folding the mattress during transport or storage |
Misuse or abuse | Jumping on the bed, using improper cleaning methods |
Removal of tags | Removal of law labels or tags may void warranty |
Comfort layers | Topper pads, pillow tops (unless specified in warranty) |
5.4 WARRANTY CLAIM PROCESS
Step 1: Report Immediately
Step 2: Provide Documentation
Step 3: Inspection
Step 4: Resolution
Step 5: Delivery/Installation
Component | Warranty Period | Details |
|---|---|---|
Forest Tracks (Netherlands) | 10 years | Against manufacturing defects; smooth operation |
Toso Tracks (Japan) | 5–10 years | Precision engineering warranty |
Motors (all brands) | 5 years replaceable warranty | On all motors for complete peace of mind |
Installation Workmanship | 1 year | Against installation errors by our team |
Motor Warranty Details:
After Warranty Support:
To ensure the longevity and beauty of your Zeds products, please follow these care guidelines. Always refer to the specific care label provided with your product.
9.1 CURTAINS & DRAPES
Care Type | Instructions |
|---|---|
Regular Maintenance | Vacuum gently with a soft brush attachment weekly to remove dust |
Spot Cleaning | Blot spills immediately with a clean, dry cloth – do not rub |
Professional Cleaning | We strongly recommend professional dry cleaning for all tailored curtains to preserve fabric, lining, and finishes |
Steaming | Light steaming can remove wrinkles; avoid direct contact with delicate trims |
With Trims/Borders | Extra care needed; inform your cleaner about decorative accents |
9.2 BLINDS
Type | Care Instructions |
|---|---|
Venetian/Vertical Blinds | Dust regularly with microfiber cloth or vacuum brush; wipe slats with damp cloth for deeper cleaning |
Roller Blinds | Vacuum with upholstery attachment; spot clean with mild detergent; test on inconspicuous area first |
Roman Blinds | Designed to be detachable for gentle washing; follow specific instructions provided |
Wooden Blinds | Dust only; avoid moisture; use wood cleaner occasionally |
Motorized Blinds | Clean as per type; check batteries annually; professional servicing recommended |
9.3 MATTRESSES
Care Task | Instructions |
|---|---|
Use a Protector | Always use a high-quality mattress protector from day one to guard against spills, dust, and wear |
Rotate Regularly | Rotate mattress head-to-foot every 2–3 months to ensure even wear (do not flip if it’s a one-sided mattress) |
Air Out | Allow mattress to breathe occasionally by removing bedding for a few hours |
Cleaning | Vacuum surface gently; spot clean with mild detergent and damp cloth; dry thoroughly |
Avoid | Bending, folding, or jumping on mattress; using harsh chemicals; removing law tags |
9.4 PILLOWS
Type | Care Instructions |
|---|---|
Memory Foam/Latex | Spot clean only; use a removable, washable cover |
Down/Feather | Machine washable on gentle cycle in cold water; dry thoroughly (may require tennis balls in dryer to fluff) |
Synthetic | Typically machine washable; check label |
All Types | Replace every 1–2 years for optimal support and hygiene |
9.5 BEDDING & TOWELS
Item | Care Instructions |
|---|---|
Bed Sheets | Wash before first use in cold/lukewarm water; mild detergent; tumble dry low or line dry in shade; avoid bleach |
Bedcovers | Follow specific label; many are dry clean only |
Towels | Wash before use; avoid fabric softeners (reduces absorbency); shake after washing to fluff; dry thoroughly |
All Linens | Iron on appropriate setting; store in dry place |
9.6 UPHOLSTERY FABRICS & LEATHER
Type | Care Instructions |
|---|---|
Fabric Upholstery | Vacuum regularly with soft brush; blot spills immediately; professional cleaning recommended annually |
Performance Fabrics | May be wipeable; follow brand-specific care |
Leather | Dust regularly; clean with slightly damp cloth; use leather conditioner every 6–12 months; keep away from direct sunlight |
Pet-Friendly Fabrics | Brush off pet hair; spot clean as needed; follow specific care for scratch-resistant coatings |
9.7 FLOORING
Type | Care Instructions |
|---|---|
Hardwood/Engineered Wood | Sweep or vacuum regularly; use approved wood cleaner; avoid excess water; use felt pads under furniture |
Laminate/SPC | Sweep, vacuum, or damp mop; avoid steam mops; wipe spills immediately |
Carpets & Rugs | Vacuum regularly (no beater bar for delicate rugs); professional cleaning every 12–18 months; rotate rugs to ensure even wear |
All Flooring | Use doormats at entrances; trim pet nails; address spills immediately |
9.8 WALL COVERINGS
Type | Care Instructions |
|---|---|
Fabric Walls | Lightly vacuum with soft brush; professional cleaning recommended; avoid moisture |
Wallpaper | Dust regularly; wipeable vinyl can be cleaned with damp cloth; avoid scrubbing |
Bespoke/Embroidered Walls | Extra delicate; professional cleaning only; avoid touching handwork |
…before production begins.
Zeds reserves the sole right to be the final authority in approving or rejecting any claim, return, exchange, or warranty request based on the terms of this policy.
Grounds for rejection may include (but are not limited to):
Decision of the Zeds management is final and binding.
Zeds reserves the right to modify, update, or change this Returns, Warranty & Care Policy at any time without prior notice. Changes will be effective immediately upon posting on this page.
The policy active at the time of your purchase will apply to your transaction. We encourage you to review this page periodically for updates.
The “Effective Date” and “Last Updated” dates at the top of this page indicate when the latest changes were made.
This policy shall be governed by and construed in accordance with the laws of India.
Any dispute, controversy, claim, or disagreement arising out of or relating to this policy or any transaction with Zeds shall be subject to the exclusive jurisdiction of the courts in Mangalore, Karnataka, India.
For any questions about this policy, to initiate a return/exchange request, or to file a warranty claim, please contact us:
Method | Details |
|---|---|
Showroom: | NH-66, Kottara Chowki, Towards Kuntikana, Mangalore – 575006 |
Phone/WhatsApp: | +91 9972721904 |
Email (General): | info@zeds.co.in |
Email (Returns/Claims): | sales@zeds.co.in |
Hours: | Monday–Saturday, 9:30 AM – 7:30 PM |
When contacting us, please have ready:
We aim to respond to all enquiries within 24–48 business hours.
Thank you for choosing Zeds – Mangalore’s Trusted Home Decor Destination Since 1987.
Questions about returns or warranty? Our service team is here to help.
Learn More About Our Service Promise →
From the trusted craftsmanship of Ajay Curtains to our landmark 11,000 sq. ft. showroom, we bring you premium products, expert consultation, and flawless service—all under one roof
We are your one-stop destination for exquisite home decor that will transform your living spaces into stunning showcases of style and elegance.
NH- 66, Kottara Chowki, Mangalore – 575006, Dakshina Kannada, Karnataka, India.
