Effective Date: 01 January 2026
Last Updated: 14 February 2026
Zeds (“We”, “Our”, “Us “) respects your privacy and is committed to protecting any personal information shared through our website www.zeds.co.in or during visits to our physical showroom.
This website is intended to provide information about our products and showroom services.
We do not sell products directly online.

1. INFORMATION WE COLLECT
We may collect the following information when you interact with us:
A. When You Contact Us Through Our Website:

• Name
• Phone number
• Email address
• Enquiry details
• Basic technical information such as IP address, browser type, and device type (through analytics tools)

B. When You Visit Our Showroom:

• Name and contact details (if you provide them)
• Preferences regarding products and services
• Notes from consultations regarding your home decor requirements
• When You Communicate with Us:
• Phone call recordings (for quality and training purposes)
• WhatsApp and email correspondence
• Appointment history and preferences
  We do not collect or process online payments through this website.

2. PURPOSE OF INFORMATION
Information collected is used strictly to:

• Respond to customer enquiries and provide quotations
• Schedule and manage appointments, consultations, and installations
• Provide product and service information
• Improve website performance and customer experience
• Maintain communication with customers regarding orders and updates
• Send promotional offers (only with your consent, which you may withdraw at any time)
• Internal record keeping and business analysis
  We do not sell, rent, or trade personal information to third parties.

3. COMMUNICATION CONSENT
By providing your phone number and email address, you expressly consent to receive communications from Zeds via phone calls, SMS, WhatsApp, and email regarding:

• Your enquiries and appointment scheduling
• Order confirmations and installation updates
• Service reminders and after-sales support
• Promotional offers and new product arrivals (optional)
  You may opt out of promotional communications at any time by:
• Replying “STOP” to any SMS message
• Clicking “unsubscribe” in any marketing email
• Contacting us directly at +91 9972721904 or info@zeds.co.in
  Please note that even if you opt out of promotional messages, you may still receive
  transactional communications related to your active orders or appointments.

4. COOKIES
Our website may use cookies for functionality and analytics purposes. Cookies are small text files stored on your device that help us improve your browsing experience and understand how visitors use our site.
Types of cookies we may use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand visitor behavior to improve our site
• Functional cookies: Remember your preferences for a personalized experience

Users may disable cookies through their browser settings. However, please note that some parts of our website may not function properly if cookies are disabled.

5. THIRD-PARTY SERVICES
Our website may include links to or from:

• Google Maps (for showroom location)
• Social media platforms (Facebook, Instagram, YouTube)

Analytics services (Google Analytics)
These platforms operate under their own privacy policies. Zeds is not responsible for the data practices, content, or privacy policies of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

6. DATA PROTECTION & SECURITY
We take reasonable administrative and technical measures to safeguard personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure servers and encrypted data transmission where appropriate
• Restricted access to personal information on a need-to-know basis
• Regular security reviews and updates
  However, no method of transmission over the Internet or electronic storage is 100% secure.
  While we strive to protect your personal information, we cannot guarantee absolute security.

7. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer required, we securely delete or anonymize it.

8. YOUR RIGHTS
You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for promotional communications at any time
• Lodge a complaint regarding our handling of your data
  To exercise any of these rights, please contact us using the details below.

9. GRIEVANCE OFFICER
In compliance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the contact details of the Grievance Officer are provided below: