Welcome to the Zeds FAQ hub. For over 38 years, our family has been Mangalore’s trusted partner for complete home decor. From custom curtains and premium mattresses to motorized tracks and bespoke upholstery, we’re here to guide you. Below, find detailed answers to our most common questions, crafted with our legacy of expertise and customer care.
1. Curtains & Window Dressings
What types of curtains do you offer?
We offer a wide range including blackout curtains, sheer curtains, pleated curtains, eyelet curtains, embroidered curtains, and custom-made drapes. Our focus is on providing tailored solutions that match your style and functional needs.
Do you offer custom sizing for curtains?
Yes, we specialize in custom-made curtains. Our service includes a free in-home consultation and precise measurement by our experts to ensure a perfect fit for your windows, followed by professional crafting and installation in our workshop.
How do I choose the right curtains for my room?
Consider factors like window size, room lighting, decor style, and privacy needs. Our knowledgeable staff provides personalized guidance to help you select curtains that enhance aesthetics while offering functionality.
Can I get curtains that match my existing decor?
Absolutely. We offer a diverse range of styles, colours, and patterns to complement any interior design aesthetic, from classic elegance to modern minimalism.
2. Mattresses & Sleep Technology
What mattress brands do you carry, and how do I choose?
We offer a curated selection:
- Springfit: Hybrid spring-foam construction with cooling tech.
- Magniflex: Advanced foam technology with certified orthopedic benefits.
- King Koil: Pocket spring systems with chiropractor endorsement.
- Millbrook: Hand-nested pocket springs with natural fills.
What is CertiPUR-US® or OEKO-TEX® certification?
These are independent, rigorous safety certifications. CertiPUR-US® (used by Springfit) ensures foam is free from harmful chemicals. OEKO-TEX® (used by Magniflex) certifies every textile component is safe for skin and the environment. We prioritize certified products for your health.
Do you offer a trial period or warranty?
Mattresses come with the manufacturer’s warranty, which can be substantial (e.g., Springfit offers up to 25 years on some models). We provide all warranty details at purchase. Please note, we do not handle old mattress disposal but can advise on local options.
We offer leading brands like Springfit, Magniflex, and King Koil. [Explore our mattress collection here.]”
“For a deep dive into mattress engineering, visit our Mattress .”
“Interested in the latest pillows? Read our Premium Pillow Technologies”
3. Bed & Bath Decor
What should I look for in quality bedsheets?
Focus on fabric quality (like Egyptian cotton, Tencel™, or bamboo) and a genuine thread count (TC) between 300-500 for the best balance of softness and breathability. Our experts can help you feel the difference.
Which brands do you carry?
We feature heritage and contemporary brands like Bombay Dyeing, Portico, D Decor, Spaces, Kanchi, and Warwick.
Can I buy separate items from a bedding set?
Our ready-made branded sets are sold as complete packages. However, we offer an exclusive customization service: if you love a fabric from our curtain collection, we can create a unique bedcover set from it for a perfectly coordinated bedroom.
How do I care for luxury linens?
Wash in cold water with mild detergent, avoid bleach, and tumble dry on low heat or air dry. Avoid fabric softeners on towels to maintain absorbency.
“To understand advanced fabric technologies, read our Advanced Bedding Fibres Guide.”
4. Upholstery Fabrics & Products
What are "rub count" and the "Martindale test"?
These measure fabric durability. The Martindale test counts the rubs a fabric withstands before showing wear. We stock fabrics from 25,000 rubs (light use) to over 150,000 rubs (heavy duty/commercial), and guide you on the correct specification.
Do you have fabrics for homes with pets or in humid climates?
Yes. We offer stain-resistant, scratch-resistant, and pet-friendly fabrics from brands like Warwick. For Mangalore’s climate, we recommend mold-resistant performance fabrics (like solution-dyed acrylics) or treated natural fibers that handle humidity well.
Can you make upholstery from my curtain fabric?
Yes. This is a signature Zeds service. We can create custom upholstery using the exact fabric from your curtains or decor for a seamless, designer look throughout your home.
“Interested in the latest bedding fabrics? Read ourAdvanced Bedding Fibres Guide.”
5. Wall Coverings: Fabric & Wallpaper
What are "bespoke fabric wall coverings"?
This is our specialty. We install stretched fabric onto walls, which can be customized with hand-embroidery or beading. It adds luxurious texture, superior acoustics, and is a unique alternative to paint or wallpaper.
What types of wallpaper do you offer?
We carry designer wallpapers, textured grasscloths, and durable vinyl options from brands like Excel and CJS, suitable for everything from feature walls to bathrooms.
What is the installation process?
Our process ensures a flawless finish: 1) Creative consultation, 2) Design & sampling, 3) Surface preparation & any custom handwork, 4) Professional installation by our experts, 5) Final reveal.
“Interested in the latest wall covering? Read our Premium Wall Covering Collections
6. Tracks, Motors & Professional Installation
Are your curtain tracks different from cheaper local options?
Yes, fundamentally. We supply and install high-grade aluminium tracks from Forest (Netherlands) and Toso (Japan). They have a thicker gauge, superior powder-coated finish, and engineered runners for smooth, silent operation that lasts a lifetime, unlike lighter tracks that sag or jam.
What is your "dust-free" installation?
Our technicians use specialized methods to contain dust and debris while drilling and clean up thoroughly afterwards. Our precision installation is why we rarely need call-back visits.
Do you offer motorization and smart controls?
Yes. We provide motorized track systems that can be operated via remote control or smartphone apps, and integrated with home automation for ultimate convenience, especially for large or hard-to-reach windows.
What warranty do you offer?
We provide a 1-year warranty on installation workmanship. Beyond that, we offer free service visits within Mangalore (parts not included) as part of our lifelong commitment to customer support.
7. Borders, Trims & Decorative Accessories at Zeds
What exactly are borders and trims, and how are they used?
Borders and trims are decorative fabric accents used to elevate and customize curtains, pillows, and bedding. A border is a strip of contrasting or complementary fabric sewn along the edge. A trim (like braid, cord, or tassel fringe) is applied for added texture and detail. They transform a simple piece into a designer statement, adding depth, contrast, and a finished look.
Can I add a border or trim to my existing curtains?
Yes, in most cases. Our master tailors can often retrofit borders or trims onto your existing curtains. We will assess the fabric and construction to advise on the best method for a seamless and beautiful upgrade, breathing new life into your current window treatments.
How do I choose the right trim for my curtains?
Selection depends on the desired style:
- For a Classic/Traditional Look: Opt for tassel fringes, bullion fringe, or ornate rope cords.
- For a Modern/Contemporary Look: Choose clean, flat braids, pencil pleat trim, or subtle piping.
- For a Bohemian/Eclectic Look: Explore mixed-material trims, pom-poms, or beaded details.
Bring a fabric sample or photo of your curtains to our showroom, and our experts will help you pair the perfect trim.
Do you offer custom-designed tiebacks?
Absolutely. We can create bespoke tiebacks to match or complement your curtains and trim. Choose from fabric tiebacks, rope ties with tassels, or more structured holdbacks in various finishes. This ensures every detail of your window treatment is coordinated and unique to your home.
What is your process for a custom border or trim project?
Our bespoke service is collaborative:
- Consultation: We discuss your vision—whether it’s refreshing existing decor or completing a new curtain project.
- Selection: You choose from our extensive collection of trims, borders, and tassels at our showroom.
- Design & Approval: For complex projects, we can provide a mock-up or sample.
- Artisan Application: Our skilled craftsmen meticulously apply the chosen detailing.
Installation: We re-hang your transformed curtains with care.
How do I care for curtains with delicate trims or tassels?
To preserve decorative details:
- Regular Care: Gently vacuum with a soft brush attachment. Avoid snagging.
- Cleaning: Professional dry cleaning is usually recommended for curtains with applied trims. Inform the cleaner about the delicate accents.
- Spot Cleaning: For small stains on the fabric (not the trim), use a mild detergent and dab gently. Avoid rubbing the trimmed area.
We provide specific care instructions for your finished product.
8. Blinds & Shades
What types of blinds do you offer?
We carry a comprehensive variety including roller blinds, Venetian blinds (aluminium and wooden), vertical blinds, Roman blinds, honeycomb (cellular) blinds, panel blinds, and motorized options for each.
Can blinds be motorized?
Yes, we offer reliable motorization for most blind types. They can be controlled via remote, wall switch, or smartphone app, making them ideal for large windows, hard-to-reach places, or integrating into a smart home system.
Do you provide professional installation for blinds?
Yes. We provide expert installation to ensure your blinds are perfectly fitted, level, and operate smoothly. Our “dust-free” installation process keeps your home clean.
What are the best blinds for bathrooms or kitchens?
For moisture-prone areas, we recommend water-resistant materials like PVC roller blinds, aluminium Venetian blinds, or faux-wood Venetian blinds that won’t warp.
Can I layer blinds with curtains?
Yes, this is a highly effective design solution. A common combination is a blackout roller blind for total privacy and darkness, paired with light-filtering sheer curtains for soft daytime light. We specialize in designing these coordinated layers
9. Flooring, Carpets & Rugs
What types of flooring do you offer?
We offer a complete spectrum for every style and need: hardwood, engineered wood, laminate, SPC rigid core vinyl, luxury vinyl tiles (LVT), and a premier collection of carpets & area rugs from global weaving centres.
Do you offer custom-sized or custom-designed rugs?
Yes, this is a signature Zeds service. Beyond our collection of ready-made Persian, Turkish, Belgian, and Jaipur rugs, we provide a full bespoke rug service. You can work with us to create a unique piece in your exact size, pattern, and choice of colors, turning a rug into a personal heirloom for your space.
What flooring is best for Mangalore's humid climate?
For areas prone to moisture (like kitchens, bathrooms, or ground floors), we highly recommend waterproof and dimensionally stable options like SPC (Stone Plastic Composite) rigid core flooring or luxury vinyl. These materials will not swell or warp with humidity. We also offer moisture-resistant underlays for added protection.
Can you help me coordinate flooring with my existing furniture and curtains?
Absolutely. As your one-stop home decor partner, coordinating all elements is our expertise. During your consultation, we consider your existing furniture, curtain fabrics, and wall colors to recommend flooring that creates a harmonious and balanced aesthetic throughout your home.
Do you provide installation, and what is the process?
Yes, we provide professional installation for all flooring types. Our process ensures a flawless finish.
- Consultation & Measurement: We assess your space, subfloor, and needs.
- Selection & Planning: You choose your product, and we provide a detailed installation plan.
- Professional Installation: Our skilled fitters execute the installation with precision.
- Final Inspection & Handover: We ensure you are delighted with the transformed space.
10. Advanced Mattress Protectors at Zeds
Why do I need a specialized mattress protector?
A premium mattress is a major investment. A high-technology protector is its essential insurance, actively safeguarding it from spills, dust mites, sweat, and general wear. More than just a barrier, modern protectors enhance your sleep environment with benefits like temperature regulation, allergy relief, and odor control, directly contributing to better sleep hygiene and prolonging your mattress’s life.
What is the difference between waterproof and water-resistant?
This is a crucial distinction for protection:
Waterproof (or Bedwetting-proof): Has a continuous impermeable membrane (like TPU) that forms a complete barrier against liquids, preventing any moisture from reaching the mattress. Essential for full spill protection.
Water-Resistant: Treated with a coating that causes liquids to bead up on the surface for a short time, allowing you to wipe them away. It may not withstand large spills or prolonged exposure. At Zeds, we focus on true waterproof protectors for guaranteed protection.
Will a protector change the feel of my expensive mattress?
A high-quality protector should be undetectable. Our protectors are engineered to be thin, breathable, and quiet. They are designed to preserve the original comfort and feel of your mattress—whether it’s memory foam, latex, or spring—while providing a soft, comfortable top layer. You get protection without compromise.
How do I choose the right protector technology for my needs?
Match the technology to your priority:
- For Allergy Suffers & Hygiene: Choose Copper-Infused (anti-bacterial) or Charcoal-Infused (odor-absorbing) protectors.
- For Hot Sleepers: Look for Coolmax (moisture-wicking) or Bamboo (thermo-regulating) fabrics.
- For Therapeutic Benefits: Consider Magnet-Infused or Aloe Vera Infused options for potential wellness benefits.
- For General Protection & Softness: Tencel or Viscose protectors offer superb moisture management and a silky feel.
Are these protectors machine washable?
Yes, the majority of our protectors are fully machine washable, making care simple. We recommend washing in cold or warm water on a gentle cycle with a mild detergent. Avoid bleach and fabric softeners. Tumble dry on low heat or air dry to preserve the waterproof membrane and fabric integrity. Specific care labels are provided with each product.
Do you offer protectors for all mattress sizes and depths?
Yes. We stock protectors in all standard sizes (Single, Double, Queen, King) and offer deep-pocket or extra-deep options to fit mattresses up to 18 inches or more thick. A proper fit is key to preventing shifting and ensuring full coverage.
11. Pillows: For Neck Pain, Cooling & Perfect Comfort
How do I choose a pillow for my sleep position?
Your sleep position dictates the support you need:
- Side Sleepers: Need a firm, high-loft pillow (like Springfit Contour Medic) to fill the head-to-shoulder gap.
- Back Sleepers: Need a medium-loft pillow (like Springfit Aqua Medic) to support the neck’s natural curve.
- Stomach Sleepers: Need a very soft, low-loft pillow (like a Down pillow) to avoid neck strain.
- Combination Sleepers: A medium-firm, adaptable pillow (like Springfit Slim Chill) often works best.
I have neck pain or cervical issues. Which pillow should I use?
For therapeutic support, we recommend:
- Springfit Contour/Aqua Medic: For firm orthopedic contouring and cooling relief.
- Spread Home Cervical Pillows: For specialized ergonomic designs targeting conditions like cervical spondylosis.
- Our experts provide complimentary fitting to match the pillow height and firmness to your specific condition.
What's the difference between memory foam, latex, and down pillows?
- Memory Foam (Springfit, King Koil): Molds to your shape for pressure relief; ideal for neck pain.
- Latex: Bouncy and resilient, naturally cooling and hypoallergenic.
- Down/Feather (King Koil): Luxuriously soft and moldable for classic comfort.
Which pillows are best for hot sleepers?
Look for cooling technology:
- Springfit with Cool Gel: Aqua Medic or Slim Chill models.
- King Koil Icelander: With TrueGel memory foam.
- Spread Home Natural Fibres: Bamboo or Tencel pillows are naturally breathable.
How often should I replace my pillow?
For optimal support and hygiene, replace pillows every 1 to 2 years. Signs include neck pain, constant re-fluffing, visible lumps, or worsened allergies.
Do you offer a pillow fitting service?
Yes. We provide complimentary fitting consultations at our showroom. Our experts will assess your needs and let you try different technologies to find your perfect match.
How do I clean and care for my pillow?
Always check the care label. General guidelines:
- Memory Foam/Latex Cores: Spot clean only. Use a removable, washable cover.
- Down/Feather Pillows: Often machine washable on gentle cycle. Ensure thorough drying.
- Synthetic Pillows: Typically machine washable.
12. The Zeds Service Experience
What is the first step to working with Zeds?
We begin with a free, no-obligation consultation at our showroom or in your home. We listen to your vision, assess your space, and provide expert recommendations.
What is your pricing philosophy?
We believe in transparent value. Our prices reflect premium materials, master craftsmanship, and our full service (consultation, measurement, installation, after-sales). We help you invest wisely for long-term satisfaction.
Are you a family business?
Yes. Founded in 1987 by Abdul Raheem, Zeds is a third-generation family business. This means personal accountability, pride in our work, and a deep commitment to every customer’s satisfaction—a Mangalore legacy you can trust.
Why choose Zeds over other stores?
- 38 years of Local Expertise
- True One-Stop Solution for complete home decor
- End-to-End Service from concept to completion
- Premium Global Brands like Forest, Toso, Magniflex, Warwick
- Family Legacy of trust and craftsmanship
Still have questions about how we work?
Visit Our Service Experience Page →
13. Product Care & Washing Instructions
What are the general care instructions for Zeds products?
We want your investments to last for years. Here are our universal care principles:
- Curtains, Upholstery & Wall Fabrics: Regular light vacuuming is best. For spills, blot immediately—do not rub. We strongly recommend professional cleaning for all tailored items to preserve fabrics, linings, and special finishes (like stain resistance).
- Bedding & Towels: Always wash before first use in cold or lukewarm water with a mild detergent. Tumble dry on low heat or line dry in the shade. Avoid bleach and fabric softeners to maintain fiber quality, absorbency, and warranty.
- Mattress & Pillow Protectors: Most are machine washable on a gentle cycle. Please check the specific product label. Air drying is best to maintain waterproof integrity.
- Golden Rule: Always follow the specific care label provided with your product. This is essential for maintaining performance and any applicable warranties.
Do you offer professional cleaning services?
Yes. For curtains, upholstery, and fabric wall coverings, we can arrange or recommend trusted professional cleaning services to ensure your items are cared for correctly. Please contact our showroom for details.
14. Returns, Exchanges & Warranty
What is your return and exchange policy?
We have a clear and fair policy designed for the custom nature of home decor. For complete details, eligibility, and process, please read our dedicated Return & Exchange Policy.
How do warranty claims work?
Product warranties are provided by the manufacturers (e.g., Springfit, Forest, Magniflex). If you suspect a defect:
- Contact Zeds immediately with your invoice and details.
- We will guide you through the specific manufacturer’s process, which may involve an inspection.
- We act as your liaison to ensure a resolution as per the warranty terms provided at purchase.
Still Have Questions?
From the trusted craftsmanship of Ajay Curtains to our landmark 11,000 sq. ft. showroom, we bring you premium products, expert consultation, and flawless service—all under one roof